Refund policy

Refund Policy
Thank you for shopping at bosonarts. We value your satisfaction and strive to provide a transparent and fair shopping experience. Please read our policy below regarding refunds and returns.
  1. Return Window and Eligibility
  • Return Period: You have 14 days from the date you received your item to request a return.
  • Condition: To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required to process your return.
  1. Return Process
    To start a return, please contact our customer support team at andreawalker3619@outlook.com.
  • If your return is accepted, we will send you instructions on how and where to send your package.
  • Items sent back to us without first requesting a return will not be accepted.
  • Return Shipping Costs: Customers will be responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
  1. Damages, Wrong Items, and Exceptions
  • Inspection: Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • Non-returnable Items: Certain types of items cannot be returned, such as perishable goods, custom products (special orders or personalized items), personal care goods, and sale items or gift cards.
  1. Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  2. Refunds and Processing Time
  • Inspection and Approval: We will notify you once we have received and inspected your return, and let you know if the refund was approved or not.
  • Refund Method: If approved, you will be automatically refunded on your original payment method.
  • Processing Time: Please remember it can take some time (usually 5-10 business days) for your bank or credit card company to process and post the refund.
  1. Contact Us
    For any questions regarding returns or refunds, please reach out to us:
  • Email: andreawalker3619@outlook.com