FAQ

What kinds of paintings can I order?
Bosonarts offers abstract wall art and separate custom portrait commissions. Available products, sizes, and options are shown on each product page.

How do I request a custom abstract painting?
Choose the custom abstract painting product and include your subject or inspiration, mood, preferred colours, size, and intended display space in the order notes or brief field provided.

How do I order a portrait?
Choose the portrait commission product and upload the requested reference photo. You may add notes for the artist.

Will I see the finished painting before it ships?
We send a photo of the completed work for your review before dispatch. If you notice a problem, contact us before dispatch at fzqftech@163.com or +86 18050401075.

Where do you ship, and how much does it cost?
Available destinations, shipping charges, and any delivery estimates are shown at checkout where available.

What if my order arrives damaged, defective, or incorrect?
Contact us at fzqftech@163.com or +86 18050401075 with your order details and photos of the issue. We will review the case. Your rights under applicable consumer law remain unaffected.

Can I return a painting after it has shipped?
We do not accept change-of-mind returns after dispatch for custom-made paintings, subject to any rights that cannot be excluded under the laws that apply to your order. Contact us promptly if there is damage, a defect, or an incorrect item.

How are portrait photos handled?
A reference photo is sent to the third-party Upload-Lift service and attached to the order for fulfilment. The current free plan stores files for up to 30 days. We do not use customer photos for marketing without separate permission.